Terms of Service

Last updated: November 8, 2026

Welcome to Jersa. These Terms of Service (“Terms”) are the agreement between you and Jersa whenever you browse jersa.shop, type a name into a personalisation field, or place an order for a jersey, tee, hoodie, cap or pair of socks. They sit alongside our store policies, which are listed in section 15 and form part of these Terms. We have kept the language plain on purpose. If something reads unclearly, write to us before you buy and we will explain it. Nothing here takes away any consumer right that the law where you live says cannot be waived.

1. Who we are and how to reach us

jersa.shop is operated by Jersa, 7508 Crooked Creek Dr SW, Byron Center, MI 49315, US. We provide support by email only, at support@jersa.shop, and we reply within 24 hours on business days. When these Terms say “we”, “us” or “our”, they mean Jersa. When they say “you”, they mean the person using the site or placing the order.

Because we work by email, a written message is the best record for both of us. If you agree a change to your order with us, that email exchange is part of the order record.

2. Using jersa.shop

2.1 Who can buy

You may browse and buy for your own use or as a gift. To place an order you must be able to enter a binding contract where you live, or have a parent or guardian place it with you. A lot of our throwback hockey and baseball styles end up on younger fans, which is fine, but the adult who pays is the customer under these Terms.

2.2 Accounts

If you create an account, keep your login private and use an email address you check. Tell us quickly if you think someone else has used your account. You are responsible for orders placed through it until you let us know.

2.3 Fair use of the site

Please do not try to break the site’s security, flood it with automated requests, copy the catalogue with scraping tools (normal search engine indexing is fine), place orders you do not intend to pay for, or use the site for anything unlawful. We may suspend access or cancel orders connected with that kind of activity.

3. What we sell

3.1 Our own colourways, never a team’s

Every Jersa design is a throwback-style piece in a colour combination we drew ourselves, inspired by the feel of a decade rather than by any particular club. You will find hockey sweaters with bold shoulder yokes, basketball tanks with wide arm openings, football jerseys with sleeve stripes, baseball button-fronts and pullovers, plus ringer tees, hoodies, long sleeve tees, six-panel caps and crew socks. None of them carry a team, league, college, player, mascot or brand name or logo, and none are presented as being connected with any sports organisation. If a colour pairing reminds you of a club you grew up cheering for, that is a coincidence of the era, not a claim of affiliation.

3.2 Photos and previews

We try hard to show each item accurately. Some product images are digital previews, and screens show colour differently, so a deep teal or a faded mustard may look a shade lighter or darker on your phone than in your hands. If what arrives is materially different from what the product page described, our Returns & Exchanges Policy and Refund Policy apply.

3.3 Sizes

Garments come in S, M, L, XL, 2XL, 3XL and 4XL. One hockey jersey also offers a Goalie Cut for an extra $30, which is a roomier option intended to sit over pads. Caps are one size with an adjustable back, and socks are one size that fits most adults. Our Size Guide explains how to measure a shirt you already own and how each cut tends to fit. Choosing the size is your decision, and a size that turns out wrong is handled under the returns policy like any other return.

4. Personalisation

4.1 How the fields work

Custom products have built-in fields on the product page. Name on back is required and holds up to 12 characters. Number on back is required and accepts 0 to 99. Some styles also offer an optional Front word of up to 10 characters. Personalisation is included in the listed price; there is no add-on charge. A live preview over the product image shows roughly how your text will sit.

4.2 We print exactly what you type

We do not send a proof or mockup before production. What you enter in the fields is what goes on the garment, letter for letter, including spaces, capital letters and any typo. Before you press the button, read your entry slowly, the way you would read a name on the back of a jersey from the stands. “MACKENZEI” will be printed as “MACKENZEI”. If you spot a mistake after ordering, write to us within the 24-hour change window described in section 7.

4.3 What you may type

You may only enter your own words: your name, a nickname, a family name, a lucky number, an inside joke. You must not enter a team, league, college, club, player, celebrity or brand name, a slogan that belongs to someone else, or anything offensive, hateful or unlawful. You confirm that you have the right to use whatever you submit. We may decline or cancel an order whose text breaks this rule and refund it in full. Our Intellectual Property Policy explains this in more detail.

4.4 Returns of personalised items

Personalised items follow the same 60-day returns policy as everything else in the shop. If something about a personalised item is not right, including a spelling you entered by mistake, contact us and we will help you work out the best next step.

5. Prices, taxes and availability

Prices are shown in US dollars and may change before you order. The price you see at checkout, together with free shipping, is the price of your order. We do not collect sales tax at checkout. Whether any tax, import duty or fee applies after delivery depends on the destination country and its rules, so customers in Canada, Australia and New Zealand may want to check their local import rules before ordering.

If an item is listed at an obvious pricing error, or a size sells out after you order, we will email you to correct the order with your agreement or cancel it with a full refund.

6. Orders and acceptance

Placing an order is an offer to buy. We accept it when we send the order confirmation email. We may decline or cancel an order, with a full refund of anything paid, if we cannot verify the payment, cannot deliver to the address, suspect fraud, or the personalisation text breaks section 4.3.

7. Cancelling or changing an order

You can cancel or change an order within 24 hours of placing it. That includes fixing a name, swapping a number, choosing a different size or correcting the address. Email us with your order number and the change; the step-by-step version is on Cancel or Change an Order. After 24 hours your piece may already be in production, and the returns policy applies instead.

8. Payment

You agree to pay the total shown at checkout. The payment options available for your order are shown at checkout, and the Payment Methods page explains how payment works. Payments are handled by the payment provider you choose at checkout; we do not see or store full card numbers. Never send card details to us by email.

9. Shipping and delivery

We ship from the USA to the United States, Canada, Australia and New Zealand only. Shipping is free on every order with no minimum. Orders are processed in 1-3 business days and transit takes 7-14 business days. Delivery dates are estimates, not guarantees, so allow extra time before a tailgate, a rink night or a birthday. Details are on our Shipping & Delivery page, and you can follow your parcel on Order Tracking. If a parcel seems late or missing, contact us and we will help.

10. Returns and refunds

You may return items within 60 days. For change-of-mind returns we pay the return postage and email you a free return label. Refunds are issued within 7 days of us receiving your return. The full process is in the Returns & Exchanges Policy and the money side is in the Refund Policy. Store credit, where you choose it, never expires.

11. Photos you send us

Sometimes a customer emails a photo, for example to show how a jersey fits or to point out a problem. You confirm you are allowed to share it. We use it only to deal with your request and delete it 30 days after delivery. We do not publish customer photos. More on this is in our Privacy Policy.

12. Intellectual property

The Jersa name, our colourway designs, product photos, descriptions, page layout and code belong to Jersa or our licensors. You may share links to our pages, but you may not copy our designs, images or text to sell elsewhere. Rights holders can report concerns through our Intellectual Property Policy, and copyright notices follow the process on our DMCA page.

13. Limits of our responsibility

We provide the site as it is and cannot promise it will always be available or free of errors. To the extent the law allows, we are not liable for indirect or consequential losses, such as a missed event because a parcel ran late, and our total liability for an order is limited to what you paid for it. These limits do not apply where the law says liability cannot be limited, including for fraud or for death or personal injury caused by negligence, and they never reduce your statutory consumer rights.

14. Governing law and disputes

These Terms and any order placed on jersa.shop are governed by the laws of the State of Michigan, United States, without limiting any mandatory consumer protection that applies where you live. If something goes wrong, please email us first. Most problems, from a wrong size to a slow parcel, are sorted out quickly once we can see the order number.

15. Related policies and changes

These policies form part of these Terms: Shipping & Delivery, Returns & Exchanges, Refund Policy, Cancel or Change an Order, Payment Methods, Privacy Policy, Intellectual Property Policy and DMCA. We may update these Terms from time to time. The version shown when you place an order applies to that order, and the date at the top shows the latest change.

16. Contact

Questions about these Terms? Email support@jersa.shop or visit Contact Us. Quick answers to common questions are on our FAQs and in the Help Center.