Help Center
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Start here
This page is the map of everything we can help with at Jersa. Find the stage your order is at (choosing, waiting, wearing, or sending back), read the short summary, then follow the link for the full detail. If you need a person, email support@jersa.shop. We handle support by email only and reply within 24 hours on business days.
Our key numbers in one table
The same numbers appear on every policy page. If two pages ever seem to disagree, the policy page linked in the right column is the one that applies.
| Topic | What to expect | Full detail |
|---|---|---|
| Order preparation | 1-3 business days | Shipping & Delivery |
| Transit | 7-14 business days to US, CA, AU and NZ | Shipping & Delivery |
| Shipping cost | Free, no minimum spend | Shipping & Delivery |
| Cancel or change | Within 24 hours of ordering | Cancel or Change an Order |
| Returns | 60 days, free return label for change-of-mind returns | Returns & Exchanges Policy |
| Refunds | Issued within 7 days of receiving your return | Refund Policy |
| Email replies | Within 24 hours, business days | Contact Us |
Before you order
Choosing a style
Our catalogue is organised by the sport each jersey shape comes from. Browse Throwback Hockey Jerseys for lace-up collars, hem stripes and sunset yokes; Retro Basketball Jerseys for tanks, side panels and gradient fades; Retro Football Jerseys for sleeve stripes and cold-weather long sleeves; and Vintage Baseball Jerseys for button-fronts, pinstripes and pullovers. Every design uses our own decade colourways and carries no team or league marks.
Making it yours
The Custom Name & Number Jerseys collection has personalisation fields built into the product page: Name on back (up to 12 characters), Number on back (0 to 99) and, on some styles, an optional Front word (up to 10 characters). Personalisation is included in the price. A live preview shows your text over the product image as you type. We do not send proofs: what you type is exactly what we print, so read it twice.
Getting the size right
Each sport’s jersey is cut differently. A hockey jersey is roomy enough for a layer underneath, a baseball button-front hangs straight, and the pond hockey crew is our slimmest. The Size Guide shows you how to measure a shirt you already own and compare it, with fit notes for every cut. Exact measurements for any product are available by email.
Matching pieces
If you want something for the stands rather than the bench, Retro Tees & Hoodies has a ringer tee, a stripe pullover hoodie, a warm-up long sleeve tee, a six-panel cap and triple stripe crew socks in the same colour families as the jerseys.
Paying and checking out
The payment options available for your order are shown at checkout. Prices on product pages already include personalisation, and shipping is free, so the total you see before you pay is built from the item prices. We do not add sales tax at checkout. Whether any taxes or duties apply to a delivery depends on the destination country. The Payment Methods page explains what happens to your payment and what to do if a payment does not go through.
You can check out as a guest or with an account. An account keeps your addresses and order history in one place, which helps if you buy for a family or a rec team every season.
After you order
Your confirmation email
You should get an order confirmation by email shortly after checkout. It lists every item, its size, colour and the name and number you typed. Open it and check the personalisation one more time. This is the moment a typo is easiest to fix.
Changing or cancelling
You have 24 hours from placing the order to cancel it or change details such as size, colourway, name, number or address. Email us with your order number and the exact change. Our Cancel or Change an Order page walks through what we can and cannot change after that.
While it is being made
Custom pieces are printed to order, so the first 1-3 business days are spent preparing and printing. Your order shows as Processing during this time. You do not need to do anything.
Tracking
Once your parcel ships, you receive the tracking details by email. You can also enter your order number and billing email on the Order Tracking page at any time to see the current status.
If it seems late
Count business days, not calendar days, and add the 1-3 day preparation to the 7-14 day transit. If that total has passed with no delivery, or the tracking has not moved in a while, email us with your order number and we will look into it with you.
When it arrives
Check it over
Try it on, check the size, and read the name and number on the back. If something is not what you ordered (wrong size, wrong colourway, wrong lettering compared with your confirmation email) or arrived damaged, email us with your order number and a short description. A photo helps us understand the problem quickly. If you send a photo, we delete it 30 days after delivery.
Care
Follow the care label inside each garment. For printed names and numbers, washing inside out and keeping the iron off the lettering are good habits.
Returns, exchanges and refunds
Returns and exchanges
You have 60 days to return an item. For change-of-mind returns we pay the return postage and email you a free return label. You can ask for a different size or colourway instead of a refund. Personalised jerseys follow the same 60-day policy; if something is wrong with a custom piece, email us and we will help. The full process is on the Returns & Exchanges Policy page.
Refunds and store credit
Once your return reaches us, we issue the refund within 7 days. If you prefer store credit, it never expires. Timings for the money to appear after that depend on your payment provider. Read the Refund Policy for the details.
Account and privacy
You can update your saved addresses and see past orders from your account. We use your details only to make and deliver your order and to answer you. Photos you email us are deleted 30 days after delivery. The Privacy Policy explains what we collect and your choices. The Terms of Service cover the rules for using the store, which are governed by the laws of Michigan.
Quick answers
Do you ship outside the four countries?
No. We ship to the United States, Canada, Australia and New Zealand only, from the USA, free of charge.
Can I see a proof of my custom jersey?
No proofs are sent. The live preview on the product page is your proof, and we print exactly what you type.
How long does delivery take in total?
1-3 business days to prepare, then 7-14 business days in transit.
Who pays for returns?
We do. Change-of-mind returns get a free return label by email, within 60 days.
Can I order several personalised jerseys at once?
Yes. Add each one separately with its own name, number and size, then check out once. More answers are on the FAQs page.
Common situations, worked through
A birthday jersey with a deadline
You want a rust and cream lace-up hockey jersey with your dad’s old rink nickname for his birthday. Work backwards from the date: allow 1-3 business days for us to prepare it and 7-14 business days in transit, and skip weekends and public holidays in your count. If the birthday falls inside that window, order as early as you can. Type the nickname carefully, check it in the live preview, then check it again in the confirmation email. If the size turns out wrong, he has 60 days to swap it with a free return label.
A rec-league basketball order
Your Thursday-night team wants matching purple tanks. Collect every player’s name, number and size in a list first. Add each tank to the cart as its own line, copying the name exactly as the player wants it spelled. Before you pay, read each cart line against your list. One number typed twice is the most common mix-up in team orders. If you spot it within 24 hours of ordering, email us and we can change it.
A gift sent straight to someone else
Enter the recipient’s name and address in the shipping fields and your own email at checkout so the tracking comes to you. Shipping is free to all four countries we serve, so sending a pullover baseball jersey from Michigan to a friend in Auckland costs the same as sending it next door. If the gift needs a different size, the recipient can return it within 60 days; ask them to email us with the order number.
A size swap on a football jersey
Football jerseys have wide shoulders, and some people find their usual size boxier than expected. If yours feels too big, email us within 60 days, tell us the size you want, and we send you a free return label. Our Size Guide explains how to compare the jersey against a shirt you own so the second size lands right.
A parcel that shows delivered but is not there
Check around the door, with neighbours and in your mailbox or parcel locker, and ask others at your address. If it still has not turned up, email us with your order number as soon as you can and we will look into it with you.
A cold-weather jersey over a hoodie
Planning to wear the Cold Weather Long Sleeve Football Jersey over a hoodie at a November tailgate? Measure the hoodie, not a tee, and compare it with the jersey measurements we can send you by email. That one step saves most size exchanges for layered outfits.
Which page answers what
| Your situation | Go to |
|---|---|
| Not sure which size to pick for a hockey or football jersey | Size Guide |
| Typed the wrong number and ordered an hour ago | Cancel or Change an Order |
| Want to know where the parcel is | Order Tracking |
| Hoodie fits but the colourway is not for you | Returns & Exchanges Policy |
| Returned an item and waiting for money back | Refund Policy |
| Payment declined at checkout | Payment Methods |
| Something else, or you want a person | Submit a Ticket or Contact Us |
Talk to us
The fastest way to a full answer is one email with your order number, the item, and what you would like us to do. Write to support@jersa.shop, or use Submit a Ticket to open an email with the right subject already filled in. Please never send card numbers or passwords by email. Jersa, 7508 Crooked Creek Dr SW, Byron Center, MI 49315, US.