FAQs

Last updated: November 8, 2026

These are the questions people ask us most, from “how big does the hockey jersey run” to “can I put a nickname on the back”. If yours is not here, the Help Center sorts every topic by stage of your order, and you can always write to us directly.

Personalisation: names, numbers and front words

Which products can I personalise?

Every item in our Custom Name & Number Jerseys collection has built-in personalisation fields on the product page. That covers the lace-up hockey jersey, the basketball tank, the football jersey, the button-front baseball jersey and the other custom styles listed there. The non-custom jerseys, tees, hoodie, cap and socks are sold exactly as shown, in their own decade colourway.

How many characters can I fit on the back?

The Name on back field takes up to 12 characters, and it is required on custom styles. The Number on back field takes any whole number from 0 to 99, also required. Some styles add an optional Front word of up to 10 characters, which sits across the chest the way a hometown or rec-league name would on an old rink jersey.

Does personalisation cost extra?

No. The name and number are included in the price you see on the product page. There is no add-on fee and no separate line on your cart for lettering.

Will you send me a proof before printing?

No. We do not send proofs or mockups. We print exactly what you type into the fields, letter for letter. The live preview on the product page shows your text over the product image as you type, so use it as your proof: check spelling, spacing and whether you want “MAC” or “MACK” before you add the jersey to your cart.

Can I use symbols, accents or two words?

Type what you want into the field and watch the live preview. If the preview shows it the way you expect and it fits inside 12 characters (spaces count), that is what gets printed. If a character does not appear correctly in the preview, choose a plainer version before you order, or email us first and ask.

I spotted a typo after ordering. What now?

Email support@jersa.shop straight away with your order number and the corrected name or number. Within 24 hours of ordering we can change it, as explained on our Cancel or Change an Order page. After that window, contact us anyway and we will help you work out the options for that order.

Can I put a real team’s name or logo on my jersey?

No. Jersa designs are original throwback styles in our own decade colourways, with no team, league or club names or crests. Please personalise with your own name, a nickname, a family name or your rec team’s name. We may cancel and refund an order whose text uses someone else’s trademark.

Orders and changes

How long until my order ships?

We prepare each order in 1-3 business days. Custom jerseys are printed to order, which is why this step exists. Once it leaves us, transit takes 7-14 business days to the US, Canada, Australia and New Zealand. Full details are on Shipping & Delivery.

Can I change the size, colour or address on my order?

Yes, within 24 hours of placing it. Reply to your order confirmation email or write to us with your order number and the exact change. After 24 hours the order may already be in production, so we cannot promise an edit. Read Cancel or Change an Order for how this works.

Can I cancel my order?

Within 24 hours of ordering, yes, and you are refunded in full. After that, you can still use our 60-day return policy once the parcel arrives.

I ordered for a whole rec team. Can you handle it as one order?

Yes. Add each jersey to your cart separately with its own name, number and size, then check out once. Each line is printed exactly as typed, so a printed list next to your screen helps you avoid swapping two players’ numbers. If you are ordering a large number of jerseys, email us before you order so we can talk you through it.

I did not get a confirmation email.

Check your spam and promotions folders first, and search for “jersa”. If it is not there, the email address at checkout may have had a typo. Email us from the address you meant to use, with your name and the date you ordered, and we will find the order.

Shipping and delivery

Where do you ship?

To the United States, Canada, Australia and New Zealand only. Every order ships from the USA, and shipping is free with no minimum spend.

How do I track my parcel?

Use the form on our Order Tracking page with your order number and billing email. When your order ships, we email you the tracking details too.

Will I pay import taxes or duties?

We do not add sales tax at checkout. Whether any taxes or duties apply depends on the destination country and its rules. If you are in Canada, Australia or New Zealand and have a question about a specific charge, email us and we will help.

My parcel is late. What should I do?

First check the tracking on the Order Tracking page and remember the count is business days, not calendar days. If the 1-3 day preparation plus 7-14 day transit has passed and nothing has arrived, email us with your order number. We will look into it with you.

Returns, exchanges and refunds

What is your return window?

60 days. If the jersey does not fit, or the colourway is not what you pictured, you can send it back. Start on the Returns & Exchanges Policy page.

Who pays for return shipping?

We do, including change-of-mind returns. Email us and we send you a free return label.

Can I return a personalised jersey?

Personalised items follow the same 60-day return policy. If something about a custom jersey is not right, including a name you typed incorrectly, email us and we will help you sort out the best option for your order.

How fast will I get my money back?

We issue your refund within 7 days of receiving your return. How long the money takes to show on your statement after that depends on your payment provider. See the Refund Policy.

Can I swap for a different size instead?

Yes. Tell us which size you want when you start the return. The Size Guide can help you pick the right one the second time.

Does store credit expire?

No. If you choose store credit, it never expires.

Sizing and fit

What sizes do you offer?

Jerseys, tees and the hoodie come in S, M, L, XL, 2XL, 3XL and 4XL. The Retro Hem Stripe V-Neck Hockey Jersey also has a Goalie Cut option, which is wider and costs $30 more. The cap is one size with an adjustable back, and the crew socks are one size that fits most adults.

Do hockey jerseys run big?

Our hockey styles are cut loose so they can go over a layer, the way you would wear one in a cold rink. If you want a closer look for everyday wear, many people pick their usual tee size. The Size Guide explains each cut.

Can I get exact measurements for a product?

Yes. Email us the product name and size and we will reply with the measurements for that item.

I am between two sizes. Which should I choose?

Think about how you will wear it. For a basketball tank over a tee, or a hockey jersey over a hoodie at an outdoor pond game, the larger size usually works better. For a baseball button-front you plan to wear on its own at a summer cookout, your usual size tends to look neater. If you guess wrong, the 60-day return window and free return label mean you can swap it.

Is the Goalie Cut only for goalies?

Not at all. It is simply a wider cut of the Retro Hem Stripe V-Neck Hockey Jersey. People choose it for room over pads, over a thick sweater, or because they like a roomy, draped look.

Products and care

What does “decade colourway” mean?

Each design is built around a palette that recalls a particular era: sunset yellows and browns for the seventies, seafoam and purple for the eighties, teal-to-orange fades for the nineties. The colour name on the product page (Mustard, Powder Blue, Kelly Green and so on) is the colourway you receive.

Do the colours look the same in person?

We photograph and describe colourways as clearly as we can, but every screen shows colour a little differently. Cream can look whiter on a bright phone, and Forest can look darker on a dim laptop. If the colour you receive is not what you expected, it is covered by the 60-day return policy.

Are your jerseys copies of real team jerseys?

No. We take the shapes people remember (lace-up collars, hem stripes, side panels, pinstripes) and design our own colourways around a decade, like rust and cream or seafoam and purple. You will not find a team crest or league mark on anything we sell.

How should I wash a printed jersey?

Follow the care label inside the garment. A good habit for any printed name and number is to turn the jersey inside out before washing, and to avoid ironing directly on the lettering.

Do you sell anything besides jerseys?

Yes. Retro Tees & Hoodies has a ringer tee, a pullover hoodie, a warm-up long sleeve tee, a six-panel cap and striped crew socks to match the jersey colourways.

Payment, privacy and account

Which payment methods do you accept?

The payment options available for your order are shown at checkout. The Payment Methods page explains how payment works.

Do I need an account to order?

No. You can check out as a guest and still track the order with your order number and billing email.

What do you do with my information?

We use it to make and deliver your order and answer your emails. If you ever email us a photo, we delete it 30 days after delivery. Our Privacy Policy has the details, and the Terms of Service set out the rules for using the store.

Still have a question?

Email support@jersa.shop or submit a ticket with a subject already filled in. You can also visit Contact Us. Our address is Jersa, 7508 Crooked Creek Dr SW, Byron Center, MI 49315, US. We support customers by email only, and we reply within 24 hours on business days.