Cancel or Change an Order

Last updated: November 8, 2026

A late-night order, a second look at the screen the next morning, and there it is: the number on the back should be 23, not 32. It happens to everyone. Jersa jerseys are printed with the exact name and number you type, and we do not send a proof first, so this page is your safety net. It explains how long you have, what we can still change, and what happens to your money if you cancel.

1. The 24-hour window

You can cancel or change an order within 24 hours of placing it. The clock starts at the time shown on your order confirmation email, not at midnight and not at the start of the next business day. An order placed at 9:40 pm on a Saturday can be changed until 9:40 pm on Sunday.

Why 24 hours? Processing takes 1-3 business days, and printing your name and number is one of the first steps. Once ink is on fabric, a jersey cannot be un-printed. The 24-hour window gives you a clear, predictable period in which a change is still possible.

What counts as “in time”

Your email needs to reach us within the 24 hours. You do not need to wait for our reply before the window closes; we go by the time your message arrived. Support is by email only and we answer within 24 hours on business days, so an email sent on a Saturday may be answered on Monday, but it still counts from when you sent it.

2. How to ask for a change or cancellation

1. Find your order number in the confirmation email.
2. Email support@jersa.shop from the address you used at checkout, or use our Submit a Ticket page.
3. Put the order number and “Cancel” or “Change” in the subject line.
4. In the message, write the change in full. For a name or number, type it exactly as it should be printed, in capitals, and say which jersey in the order it belongs to.
5. Wait for our confirmation. Your request is only final once we reply to say it has been made.

Write it the way you want it printed

Because we print exactly what you type, the same applies to your change request. If you write “Change name to O’Neil”, the apostrophe goes on the jersey. If you meant “ONEIL” without it, say so. Names can be up to 12 characters, numbers from 0 to 99, and the optional front word on styles that have one can be up to 10 characters.

3. Changes we can make within the window

Changes that move the price

If a change makes the order cheaper, such as dropping from a hoodie to a ringer tee, we refund the difference within 7 days of confirming the change. If it makes the order more expensive, we email you the amount and how to settle it before anything is printed. Nothing is charged without your agreement.

4. Group and team orders

Team orders are where late changes come up most: a player drops out, a new one joins, someone realises they wear an XL rather than an L. If you are the organiser:

• Send all changes for the order in one email, listed by name and number, so nothing gets missed.
• For each jersey, say what it is now and what it should become, for example “WALSH 4, size L, change to size XL”.
• If you are adding a new player, a separate order is usually quickest. It ships free and keeps the original order moving.

The 24-hour window applies to the whole order, so collect corrections from the group quickly.

5. After the window closes

Once 24 hours have passed, your order is in production and may already be printed. At that point we can no longer guarantee a cancellation or change. Still, email us. If production has not reached your item yet, we will tell you what is possible.

If the order has already shipped, it cannot be cancelled or redirected. Let it arrive, then use our Returns & Exchanges Policy: you have 60 days from delivery, the return label is free, and exchanges ship out free too. For personalised jerseys with a spelling or number you entered by mistake, contact us and we will help you find the best way forward.

If the mistake was ours

If the jersey arrives with a name or number that does not match your order, or in the wrong size, that is our error at any time. It is not limited by the 24-hour window. Email us with a photo and we will reprint or refund it, as explained on the Refund Policy page.

6. Refunds for cancelled orders

When we confirm a cancellation, your refund is issued within 7 days to the payment method you used at checkout. For a partial cancellation, such as removing one jersey from a set of four, the refund covers that item. Shipping is free, so there is no shipping charge to refund or deduct, and we do not charge a cancellation fee.

After we issue the refund, your bank or payment provider needs its own time to show it on your statement. If it has not appeared a reasonable time after our confirmation, contact your provider, then let us know. Full details are on the Refund Policy page, and how charges are handled at checkout is covered on Payment Methods.

7. When Jersa cancels an order

Now and then we may need to cancel an order ourselves. Reasons can include:

• A style or colourway becomes unavailable in your size.
• The shipping address is outside our four delivery countries, or we cannot confirm it after reaching out.
• The personalisation contains text we cannot print, such as a real team, league or player name, a trademark, or offensive wording.
• A payment could not be completed or needs checking.

If we cancel, we email you with the reason and refund the full amount within 7 days. Where we can, we suggest an alternative first, for instance a different size or colourway, and only cancel if you prefer.

8. Real situations, and what happens

You ordered the same jersey twice by accident

A double tap on the checkout button or a browser refresh can create two identical orders. Email us with both order numbers within 24 hours and we will cancel the duplicate. The refund for it is issued within 7 days of confirming the cancellation. If you spot the duplicate later, tell us anyway; if one copy has not been printed yet, we can usually still stop it, and if both arrive, the second can come back under our 60-day returns policy with a free label.

The gift is going to a different house

You ordered a retro basketball jersey to your own address and then decided to send it straight to your brother in Vancouver. Within the 24-hour window, email us the full new address including the postal code and province, and we will update the order before it ships. Canada is one of our four delivery countries, so shipping stays free and the 7-14 business day transit estimate applies.

You picked the wrong decade colourway

Several of our hockey and baseball styles come in more than one decade-inspired colourway. If you meant the faded seventies tones but clicked the bold eighties ones, write to us within 24 hours with the colourway name as shown on the product page. If both options cost the same, we simply swap it.

The number belongs to a different player

On a team order, two jerseys sometimes get their numbers crossed: the 9 meant for one player ended up on another’s name. List both jerseys in your email with the correct pairing and we will fix both before printing.

You want to cancel just because

That is fine too. You do not need a reason to cancel within the window. Write to us, we confirm, and the refund follows within 7 days.

Your card was charged but you want to cancel

Cancelling within 24 hours does not depend on whether the payment has fully settled with your bank. We confirm the cancellation, and the full amount is refunded within 7 days to the same payment method. If your provider shows a pending charge that later disappears on its own, that is normal; it simply means the original authorisation dropped off instead of turning into a charge and a refund.

You changed your mind about the size after a friend tried theirs

Seeing a friend’s jersey in person can change your mind. If you are still inside 24 hours, email us and we switch the size before printing. If not, keep the original and exchange it after delivery; the return label is free.

9. Tips to avoid needing a change

• Use the live preview on the product page. It shows your name and number over the jersey image before you buy.
• Read the name aloud letter by letter, especially double letters and names like “MacKenzie” versus “McKenzie”.
• Check which way round two-digit numbers should go.
• Compare a shirt you already own against our Size Guide, particularly for hockey jerseys, which run roomy.
• For gifts, quietly confirm the spelling a family member actually uses.
• Double-check the delivery address, including unit numbers and postal code. Timing is explained on Shipping & Delivery.

10. Contact us

Email support@jersa.shop with your order number. We answer within 24 hours on business days. You can also check progress on Order Tracking, or browse the FAQs and Help Center.

Jersa, 7508 Crooked Creek Dr SW, Byron Center, MI 49315, US.

Related pages: Privacy Policy, Terms of Service, Contact Us.