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\nThis page is about money: when you are entitled to it back, how much, how quickly, and where it lands. The practical side of sending a jersey back, such as how to request a label and how to pack it, lives on our Returns & Exchanges Policy page. Read the two together if you are starting a return.
\nMaybe the seventies hockey colourway did not suit you, or the basketball tank sits longer than you hoped. Return it within 60 days of delivery and you get a full refund of the item price. We send the return label free, so the trip back costs you nothing. If you would rather keep shopping, choose an exchange or store credit instead.
\nIf the print is cracked, smudged or peeling, a seam has failed, or the piece arrived torn, email us with photos within 60 days of delivery. You can choose a replacement or a full refund of that item. For some faults we approve the refund from the photos alone; if we do need the piece back, the label is free.
\nWe print exactly what you type. If what arrived does not match what you entered, for example “MILLER 7” when your order says “MILLAR 17”, or you received a football jersey instead of the baseball style you ordered, the error is ours. You can have the correct piece printed and sent at no cost, or a full refund for that item.
\nBecause no proof is sent before production, the name and number fields are the final word. If the mistake was in what you entered, contact us and we will help work out the best option for your situation. Catching it within 24 hours of ordering is the easiest fix, since the order can still be changed before printing; see Cancel or Change an Order.
\nIf tracking stalls or a parcel marked delivered cannot be found, email us with your order number. We look into it with the carrier and, where the parcel is confirmed lost, you can choose a replacement or a full refund. The Shipping & Delivery page explains what to check first.
\nCancel within 24 hours of ordering and you receive a full refund within 7 days of the cancellation being confirmed.
\nOccasionally we may need to cancel an order ourselves, for instance if a style becomes unavailable in your size or we cannot verify a delivery address after trying to reach you. You are refunded in full and we email you to explain.
\nWe issue refunds within 7 days of the trigger event. The trigger depends on the situation:
\n| Situation | \nClock starts when | \nRefund issued | \n
|---|---|---|
| Change-of-mind or fit return | \nYour returned item reaches us | \nWithin 7 days | \n
| Damaged, faulty or wrong item (send-back needed) | \nYour returned item reaches us | \nWithin 7 days | \n
| Damaged, faulty or wrong item (photo is enough) | \nWe approve your photo claim | \nWithin 7 days | \n
| Cancellation within 24 hours | \nWe confirm the cancellation | \nWithin 7 days | \n
| Lost parcel | \nWe confirm the parcel is lost | \nWithin 7 days | \n
“Issued” means the moment we send the refund. After that, your bank or payment provider needs its own time to post it to your account. That part is outside our control and varies by provider and country. If you do not see the money a reasonable time after our confirmation email, contact your provider first, then us; we can share the refund date and reference.
\nYou return a vintage baseball pullover from Ontario. Our label goes out on a Monday, you drop it off on Wednesday, and it reaches us the following week. From that arrival date we have up to 7 days to issue your refund, and we email you the moment it is sent.
\nRefunds go back to the original payment method used at checkout. We cannot send refunds to a different card, a bank account or another person. If the original method has since been closed or has expired, your provider normally routes the refund to the replacement; if not, contact us and we will help.
\nIf you would rather put the value toward another piece, say a hoodie in a different decade colourway, ask for store credit instead of a refund. Store credit is issued for the full item value and never expires, so you can save it for next season.
\nFor a gift, the refund goes to the person who paid. If you received the gift and want to avoid that, an exchange or store credit is usually the kinder route; the Returns & Exchanges Policy explains how.
\n| Charge | \nRefunded? | \nNotes | \n
|---|---|---|
| Item price, including personalisation | \nYes, in full | \nName and number printing is part of the price, so it is refunded too. | \n
| Goalie Cut upgrade on the hockey jersey | \nYes, in full | \nThe $30 difference is part of the item price. | \n
| Outbound shipping | \nNothing to refund | \nShipping is free on every order. | \n
| Return postage | \nNot charged | \nWe email a free return label. | \n
| Restocking fee | \nNot charged | \nWe do not charge one. | \n
| Discount used on the order | \nNot paid out as cash | \nYou are refunded what you actually paid for the item. | \n
Some destinations may apply duties or taxes when a parcel enters the country. Whether any apply depends on the destination country. We do not collect these at checkout and they are not paid to us, so they are not part of a Jersa refund. If you have questions about a charge you paid on arrival, contact us and we will help with the order information you may need.
\nA partial refund happens when only part of an order is returned or affected. Some examples:
\nIf a returned item comes back heavily worn, washed out, stained or altered, we contact you before deciding anything. We would rather talk it through than surprise you with a smaller number.
\nAn exchange can move the price either way. Swapping a standard hockey jersey for the Goalie Cut version adds $30; swapping a hoodie for a ringer tee may cost less. When the new piece costs less, we refund the difference within 7 days of receiving your return. When it costs more, we explain by email how to cover the difference before anything is printed.
\nIf something has gone wrong, please email us before opening a dispute with your bank or payment provider. Most problems are solved in one or two emails, and a refund from us is usually faster than a dispute process. If a dispute is already open, tell us; we will share the order details with the provider and cooperate fully. Opening a dispute and a return for the same order at the same time can create a double refund that later has to be reversed, which is confusing for everyone.
\nIf an email from us does not arrive, check your spam folder, then write to us. You can also find quick answers in the FAQs and the Help Center.
\nTeam and family orders often contain many personalised jerseys in one checkout: ten softball jerseys with different surnames, a set of hockey sweaters for a pond-hockey weekend, matching basketball tanks for a reunion game. Refunds on these orders work piece by piece. Each jersey has its own price, and each returned jersey is refunded for what was paid for it, within 7 days of it reaching us.
\nIf the organiser paid for the whole order, all refunds go to the organiser’s original payment method, even when individual players send their pieces back separately. To keep things simple, we suggest the organiser collects the pieces that need to come back and sends them in one parcel with a note listing the names on the backs. That way the refund for the whole batch is issued together and appears as one transaction rather than several small ones.
\nWhere only some players need a different size, an exchange is often easier than a refund followed by a new order, because the replacement keeps the same name and number and there is no second payment to make.
\nYes. Personalisation is included in the item price rather than charged as an add-on, so it is refunded together with the item.
\nYes. Every product, from crew socks to six-panel caps, follows the same 60-day window and the same 7-day refund timing.
\nOnce a refund has been sent to your payment method, we cannot pull it back and convert it. Ask for store credit before we process the return.
\nIf we change this policy, the version that applies to your order is the one shown on this page on the day you placed it. The date at the top shows when the page was last updated. The general rules for buying from us are in our Terms of Service.
\nSupport is by email only. Write to support@jersa.shop or open a ticket on Submit a Ticket, and include your order number. We reply within 24 hours on business days.
\nJersa, 7508 Crooked Creek Dr SW, Byron Center, MI 49315, US. This is our business address; returns need the label we email you.
\nRelated pages: Payment Methods, Privacy Policy, Contact Us, Size Guide.
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